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SMS Consent Process

How Consent is Collected

WellCheck collects explicit prior consent for SMS alerts through a multi-step verification process:

User adds contact: A WellCheck user manually adds a trusted contact within the app, providing their name, phone number, and email address
Email consent request sent: The contact receives an email explaining the service and requesting consent
Contact reviews consent form: Contact clicks a link to review a detailed consent form with explicit SMS messaging agreement
Explicit SMS acceptance required: Contact must click "I Accept and Agree to Receive SMS Messages" button to consent
Welcome SMS sent: After accepting, contact receives a welcome SMS with opt-out instructions

            Important: Contacts must explicitly accept via the consent form before receiving any SMS alerts. The consent form prominently displays: "I agree to receive SMS text messages from WellCheck" with detailed information about message types, frequency, and opt-out options.
        

Email Consent Request

Contacts receive a clear email explaining the consent request with a prominent button to review:

Web-Based Consent Form

When contacts click the email link, they see a detailed consent form with explicit SMS messaging agreement:

Key Consent Elements

Prominent SMS consent section with green border highlighting
Explicit statement: "I agree to receive SMS text messages from WellCheck"
Phone number displayed for verification
List of message types:
- One welcome message after accepting
- Emergency alert messages if user misses check-in
- Expected frequency: Very rare (only during emergencies)
"Message and data rates may apply" disclaimer
"Reply STOP to opt out" instructions
Clear action buttons: Accept or Decline

Sample Welcome SMS (Sent After Acceptance Only)

Hi [Contact Name]! [User Full Name] added you as an emergency contact in WellCheck. You have successfully consented to receive SMS emergency alerts. IMPORTANT: Save this number as "WellCheck Emergency" and enable Emergency Bypass in iOS (Edit Contact > Ringtone > Emergency Bypass) to receive alerts even on silent mode. You'll receive alerts ONLY if [User Full Name] misses a check-in. Learn more: wellcheckapp.com Reply STOP to opt out

Sample Emergency Alert SMS

⚠️ WELLCHECK EMERGENCY ALERT [User Full Name] missed a safety check-in and may need immediate assistance. Scheduled check-in: [Time] on [Date] Grace period ended: [Time] Alert sent: [Current Time] IMPORTANT INFO: [Custom emergency notes if provided] Please verify [User Full Name] is safe. Call immediately: [User Phone Number] This is an automated alert from WellCheck. Verify: wellcheckapp.com/v/[alert-id] Reply STOP to opt out

Opt-Out Process

Recipients can opt out at any time by:

Declining the email consent request (before any SMS sent)
Replying STOP to any SMS message
Replying UNSUBSCRIBE
Replying HELP for more information

Opt-outs are processed immediately and permanently. Once opted out, the contact will not receive any further messages from WellCheck.

Message Frequency

Contacts receive SMS messages only when:

After accepting SMS consent: One welcome message with setup instructions
During emergencies: When the WellCheck user misses a scheduled health check-in (rare)

Expected frequency: Very low - typically zero messages per month unless there's a genuine emergency.

Data Collected for Consent

To manage consent, we store:

Contact email address (for consent request)
Contact phone number (displayed on consent form for verification)
Consent status (pending/confirmed/rejected)
Consent timestamp
User's full name (displayed in consent request)

Data retention: Consent records stored for 7 days if no response (then expired), permanently if accepted or rejected.

Consent Expiration

Email consent requests expire after 7 days if not responded to. The contact can be re-added and will receive a new consent request.

TCPA Compliance

WellCheck's SMS consent process is designed to comply with the Telephone Consumer Protection Act (TCPA):

✅ Explicit prior consent - Clear "I agree to receive SMS text messages" language
✅ Separate from other agreements - SMS consent is prominently displayed in its own section
✅ Clear disclosure - Message types, frequency, and rates disclosed upfront
✅ Easy opt-out - Reply STOP at any time
✅ No auto-consent - Contacts must actively click Accept button
✅ Documented process - All consent actions timestamped and stored

Contact Information

Service Name: WellCheck

Support Email: support@wellcheckapp.com

Website: wellcheckapp.com

Purpose: Emergency safety monitoring and alerts

SMS Provider: Twilio (toll-free number)

This page documents WellCheck's SMS consent process for TCPA compliance.
Last updated: January 30, 2026