← Back to Home
SMS Consent Process
How Consent is Collected
WellCheck collects explicit prior consent for SMS alerts through a multi-step verification process:
- User adds contact: A WellCheck user manually adds a trusted contact within the app, providing their name and phone number
- User texts consent link: The app prompts the user to send a pre-written text message from their own phone — the message includes a personal explanation and a unique consent link
- Contact reviews consent form: Contact taps the link to review a detailed consent form with explicit SMS messaging agreement
- Explicit SMS acceptance required: Contact must click "I Accept and Agree to Receive SMS Messages" button to consent
- Welcome SMS sent: After accepting, contact receives a welcome SMS with opt-out instructions
Important: Contacts must explicitly accept via the consent form before receiving any SMS alerts. The consent form prominently displays: "I agree to receive SMS text messages from WellCheck" with detailed information about message types, frequency, and opt-out options.
Consent Link via Text
When you add a contact, WellCheck generates a unique consent link and opens your native Messages app with a pre-written text ready to send. The message comes from your own phone number — so your contact recognizes it's from you — and includes a clear explanation of what WellCheck is and a link to the consent form.
Web-Based Consent Form
When contacts tap the link in the text, they see a detailed consent form with explicit SMS messaging agreement. You can view the exact form your contacts will see:
Key Consent Elements
- Prominent SMS consent section with green border highlighting
- Explicit statement: "I agree to receive SMS text messages from WellCheck"
- Phone number displayed for verification
- List of message types:
- One welcome message after accepting
- Emergency alert messages if user misses check-in
- Expected frequency: Very rare (only during emergencies)
- "Message and data rates may apply" disclaimer
- "Reply STOP to opt out" instructions
- Clear action buttons: Accept or Decline
Sample Welcome SMS (Sent After Acceptance Only)
Hi [Contact Name]!
[User Full Name] added you as an emergency contact in WellCheck.
You have successfully consented to receive SMS emergency alerts.
IMPORTANT: Save this number as "WellCheck Emergency" and enable Emergency Bypass in iOS (Edit Contact > Ringtone > Emergency Bypass) to receive alerts even on silent mode.
You'll receive alerts ONLY if [User Full Name] misses a check-in.
Learn more: wellcheckapp.com
Reply STOP to opt out
Sample Emergency Alert SMS
⚠️ WELLCHECK EMERGENCY ALERT
[User Full Name] missed a safety check-in and may need immediate assistance.
Scheduled check-in: [Time] on [Date]
Grace period ended: [Time]
Alert sent: [Current Time]
Last known location: https://maps.google.com/?q=[lat],[lng]
(included only if user has enabled location sharing)
Please verify [User Full Name] is safe.
Call immediately: [User Phone Number]
This is an automated alert from WellCheck.
Reply STOP to opt out
Opt-Out Process
Recipients can opt out at any time by:
- Declining the consent request (before any SMS sent)
- Replying STOP to any SMS message
- Replying UNSUBSCRIBE
- Replying HELP for more information
Opt-outs are processed immediately and permanently. Once opted out, the contact will not receive any further messages from WellCheck.
Message Frequency
Contacts receive SMS messages only when:
- After accepting SMS consent: One welcome message with setup instructions
- During emergencies: When the WellCheck user misses a scheduled health check-in (rare)
Expected frequency: Very low - typically zero messages per month unless there's a genuine emergency.
Data Collected for Consent
While a consent request is pending, we store:
- Contact name (to personalize the consent form)
- Contact phone number (displayed on the consent form for verification)
- User's full name (displayed in the consent request)
- Consent status and request timestamp
Once resolved (accepted, declined, or expired), we immediately delete the email address and names. Only the following is retained for TCPA compliance:
- Phone number
- Consent status (confirmed/rejected/expired)
- Timestamps (requested, responded)
Pending requests auto-expire after 7 days if no response, at which point PII is also deleted.
Consent Expiration
Consent requests expire after 7 days if not responded to. The contact can be re-added and you can send a new consent link at any time.
TCPA Compliance
WellCheck's SMS consent process is designed to comply with the Telephone Consumer Protection Act (TCPA):
- ✅ Explicit prior consent - Clear "I agree to receive SMS text messages" language
- ✅ Separate from other agreements - SMS consent is prominently displayed in its own section
- ✅ Clear disclosure - Message types, frequency, and rates disclosed upfront
- ✅ Easy opt-out - Reply STOP at any time
- ✅ No auto-consent - Contacts must actively click Accept button
- ✅ Documented process - All consent actions timestamped and stored
Contact Information
Service Name: WellCheck
Support Email: support@wellcheckapp.com
Website: wellcheckapp.com
Purpose: Emergency safety monitoring and alerts
SMS Provider: Twilio (toll-free number)
This page documents WellCheck's SMS consent process for TCPA compliance.
Last updated: March 2026